favicon.png

GENERAL CONDITIONS OF SALE +

Last updated September 21, 2019.

I- APPLICATION OF THE GENERAL CONDITIONS OF SALE

These general conditions of sale  apply to all orders placed on the orpheeshop.com site by any user. They are intended in particular to inform the Customer of the procedures for placing an order online, delivery of the products covered by his order and the conditions for returning and refunding the products ordered.

These Conditions are applicable without restriction or reservation to all products offered for sale on the Site. Any order for one or more products on the site implies consultation and unreserved acceptance by the Customer of these Conditions and the applicable prices. These Conditions prevail over any other document.

Orphée Shop SAS reserves the right to modify these Conditions at any time. Such modifications will be effective as soon as they are visible on the Site. Your continued use of the Site after such changes will constitute your acceptance of the new terms and conditions. It is therefore important to regularly consult the Conditions in order to know the latest updates. If you do not accept these changes, please stop using the Site immediately.


The conditions applicable to any order are those in force at the time of the order.

Any buyer on the Site is deemed to have read and accepted these Conditions in their entirety before validating their order.

II- SITE AND SITE ACCESSIBILITY

www.orpheeshop.com  is an e-commerce site that belongs to the company "Léa Vaufredaz",  whose head office is located at 30 Passage de l'Arche - 92800 PUTEAUX (France) registered with the RCS Paris under number SIRET 832 600 175.

The Site is published by the Company and hosted by Wix.

III- AVAILABILITY OF PRODUCTS

You can buy our products within the limit of available stock, and the offers remain valid as long as they are visible on the Site. We reserve the right, at any time, to withdraw any product for sale on the Site.  

In the case of a product unavailability after validation of your order, we will inform you by email quickly. We will then offer you a new delivery time or an equivalent product or a refund for this item.

IV- PRODUCTS

The products sold by the Site are identified by one or more photos, by a descriptive text in French and a price including tax in euros.

The photographs taken for the Site are intended to be as faithful as possible to the products sold. However we cannot ensure a perfect similarity between the photos and the articles because the colors returned may vary from one computer to another. Thus the photographs are presented for information only and are not contractual.

The textile prints are not produced in series but in an artisanal way so the density of color and the placement of the patterns may vary from one article to another.  

The products remain the property of the Site  until full payment of the price.

IV- PRICES

All prices are indicated in euros all taxes included and are calculated as accurately as possible. The brand reserves the right to modify the prices of the products sold on the Site at any time and without notice.  

The price of products sold on the Site does not include:  

The shipping costs of the products in the order or any additional costs that will be indicated to the Customer at the latest when paying for the order. The shipping costs vary according to the delivery address, the weight and the volume of the articles, and are specified as the order is placed, in your shopping cart.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. The Company is not liable for these rights and amounts, they will therefore be at your expense and will be your responsibility both in terms of declarations and payment to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.  

VI- TERMS OF ORDER

1- Prerequisites

To be able to place an order for products on the Site, the Customer is informed that he must:  

  • Be at least 18 years old;  

  • Be legally capable of purchasing the products ordered;  

  • Be the holder of the credit card used to pay for the order or, failing that, be duly authorized to use it to pay for the order.

 

The Customer guarantees the Company that he fulfills all of these conditions and that the bank account associated with the means of payment used within the Site to pay for his order is sufficiently supplied to meet his obligation to purchase.  

2- Order process  

The Customer can select as many Products as he wishes which will be added to the basket (the "Basket"). The Basket summarizes the Products chosen by the Customer as well as the prices and costs relating thereto. The Customer may freely modify the Basket before validating his Order. The validation is proof of the validation by the Customer of the entire order and the payment of the sums due in execution of the said order, as well as the full and unreserved acceptance of the entirety of these Conditions and of the quotation relating to the order.  

A confirmation email including the invoice will be sent to the Customer. To this end, the Customer formally accepts the use of e-mail for confirmation of the content of his Order and to receive his invoice electronically.

All the data provided by the customer throughout the placing of the order and the confirmation by the Company of the registration of the order will be worth proof of the transaction.

The order is not final until full payment of the price of the order by the Customer.

VII- PAYMENT

Any order placed on the Site must be paid for at the time of the order. The execution of the order only occurs after full payment by the Customer of the amount of his order.

Payments are made online using a secure online payment system. Orders can be paid by credit card, via Paypal.

The execution of the order will be carried out after agreement of the bank payment center. If the latter agrees, the account will be immediately debited and the order validated. In case of refusal the order will be cancelled.


Please note that there is no obligation to hold a Paypal account  to make a payment. You can pay directly on the Paypal platform with your credit card (visa, Mastercard, AMEX).

Receipt of the confirmation email from the Company confirms the handling of your order. The email confirmation of the electronic payment serves as an invoice.

The date of validation of the order corresponds to the date of payment by credit card online.

VIII- DELIVERY

After your order, you will receive a confirmation by e-mail. Orphee Shop works with very little stock and each piece is made to order, apart from the jersey pieces (t-shirts & sweatshirts). The delivery time can be between two days and two weeks, depending on the number of orders and the workload. The maximum delivery time is 2 weeks from the day of the order.

Orders are sent by post via Colissimo with tracking. You will receive an email on the day of delivery with the tracking number for your order. Each creation will be wrapped in its tissue paper in a sturdy cardboard box.  

The products are delivered at the Customer's expense, to their home or to the address indicated by the Customer during the ordering process. It is the Customer's responsibility to verify the accuracy of the information given when ordering.  

From the dispatch of the order, the average delivery times are as follows:  

  • 2 to 5 working days by Colissimo for France

  • 5 to 10 working days by international Colissimo - soon available

 

However, delivery may be delayed for reasons beyond our control. In this case, we undertake to keep the Customer informed of the situation.

 

Shipping cost :

> France:

  • free from 120€

  • depending on the weight of the package: between €3.5 and €8.2

 

The Customer is informed that the delivery of the products is carried out by Colissimo and consequently authorizes the Company to transmit his personal data to Colissimo in order to allow the latter to send his Order to the delivery address that he will have provided. when ordering.  

 

The Customer receives via e-mail from Colissimo the tracking number assigned to the package, allowing the delivery process of his order to be followed. If the Customer is absent at the time of delivery, a delivery notice will be left in the mailbox.  

 

We decline all responsibility in the event of loss, theft, deterioration or delay in delivery due to errors or disruptions attributable to the carriers.

IX- RIGHT OF WITHDRAWAL

In accordance with the provisions of articles L121-21 and following of the consumer code, the buyer has a right of withdrawal for any reason whatsoever and will only be responsible for shipping costs. The law allows the buyer to have 14 days from the delivery of the product to do so. If the period expires on a Saturday, Sunday, public holiday or other public holiday, it is extended on the next working day. Beyond that, Orphee Shop will be free to refuse the return or refund. Your requests should be sent to hello. orpheeshop@hotmail.com  or via the form site.

Return or exchange of items will only be accepted if the items ordered are returned in perfect condition, unused or damaged or if they are made with your exclusive measurements so that they cannot be resold after return.

The Company cannot be held responsible for any loss or damage occurring during transport, it is therefore recommended that the Customer use a tracked shipping service. In the event of loss or damage during transport, the Customer must contact his carrier directly. If the items are not received at the address given above, the Company will not be able to process the return.

X- GUARANTEES

All products sold on the Site benefit from the following legal guarantees:

A- Legal guarantee of conformity  

In accordance with article L211-4 of the Consumer Code

"The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to him by the contract or was carried out under his responsibility.”

In accordance with article L211-5 of the Consumer Code

“To be in conformity with the contract, the good must:

  1. be specific to the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model : - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling.

  2. or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

In accordance with article L211-12 of the Consumer Code “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.”

 

B- Warranties against hidden defects

In accordance with article 1641 of the Civil Code:

“The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.”

In accordance with article 1648 of the Civil Code paragraph 1:

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

XI- PERSONAL DATA AND COOKIES  

Orphee Shop undertakes not to reveal to others the information that you communicate to it.

The user has a right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer must send an email to hello. orpheeshop@hotmail.com  indicating in the subject of the email "Modification of personal data".

XII- INTELLECTUAL PROPERTY

All intellectual property rights of the Site and its contents belong exclusively to the Company. Any reproduction, use or partial or total modification of an element of the Site, in any form whatsoever, cannot be carried out without the express authorization of the Company, which reserves the right to take legal action under intellectual property.

The Customer is granted a limited license, including personal consultation and use of the Site, and excluding downloading or modifying its contents, in whole or in part, without express written consent from the Company. This license excludes any use of the Site for commercial or resale purposes, any recovery and use of product descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, robots indexing or data gathering and extraction tools. It is prohibited to reproduce, duplicate, copy, sell, or in any other way exploit all or part of the Site for commercial purposes without express written authorization. The use of techniques to incorporate any trademarks, logos, proprietary information (including images, text, page layouts or forms) belonging to the Company without express written permission is prohibited. You may not use meta tags or any other "hidden text" utilizing the name or trademark without express written permission.

XIII- RESPONSIBILITY

The Company cannot be held liable for any direct or indirect damage that may result from access to the Site or use of the Site and/or its information, including its inaccessibility, loss of data, damage, destruction or viruses. which could affect the Customer's computer equipment and/or the presence of viruses on the Site.

We strive to provide reliable content on the Site, however and despite all our efforts we cannot guarantee that the Site is free from inaccuracies or omissions and we cannot be held responsible for errors or omissions, of a lack of availability of information and services.

XIV- APPLICABLE JURISDICTION

The sale of products sold on the Site is subject to French law.  

The terms and conditions of sale, as well as the contractual relationship between the Customer and the Company are governed by French law. The parties accept the jurisdiction of the courts of Paris for any action brought following or related to these Conditions.

XV- CONTACT

If you have any questions about ordering products online, please write to us at  the email address: hello.orpheeshop@gmail.com. We will do our best to respond to you as soon as possible.